Version No. 1
Valid from 15.03.2019

Introduction

We (Ridango AS with contact information as stated here: https://www.ridango.com/contacts) are a Data Processor and we provide means to (Service): (a) acquire and use a public transportation ticket or a right to travel (Tickets), and (b) to manage funds on an account accessible with card media (Cards).

We provide the Service under contract with and on behalf of public transportation companies or local authorities, listed here (Tallinna Transpordiamet, Tallinna Ettevõtlusamet, Tallinna Linnatra nspordi Aktsiaselts, Hiiumaa Vallavalitsus, MTÜ Ida-Virumaa Ühistranspordikeskus, MTÜ Jõgevamaa Ühistranspordikeskus, MTÜ Järvamaa Ühistranspordikeskus, MTÜ Kagu Ühistranspordikeskus, MTÜ Põhja-Eesti Ühistranspordikeskus, MTÜ Pärnumaa Ühistranspordikeskus, MTÜ Tartumaa Ühistranspordikeskus, Tartu Linnavalitsus, MTÜ Valgamaa Ühistranspordikeskus, MTÜ Viljandimaa Ühistranspordikeskus, Saaremaa Vallavalitsus), each of whom is a Data Controller.

You are a Service user, and this is our personal data processing and cookie policy (Policy) which describes what personal data we collect, and how we process such personal data collected during the provision of the Service on behalf of the Data Controller.

By expressing your intention to use the Service you acknowledge having read and accepted this Policy and you agree to fully comply with the Policy.

General

You can use the Service via website or mobile application (Application). The Service can also be available to you via point of sales, the driver of a public transport vehicle, on-board of a public transport via the validator.

We handle your personal data in accordance with this Policy and within the framework of applicable legislation. We ensure the confidentiality of your personal data and we implement appropriate measures to safeguard it from unauthorized and unlawful processing or disclosure.

We may use (sub-)processors for processing data. In such cases, we take the necessary steps to ensure that such data (sub-)processors process data in compliance with applicable law and implement adequate security measures.

The Policy is available on our Applications. We reserve the right to alter or supplement this Policy unilaterally at any time without prior notification to you. All alterations or supplementations will enter into effect and become binding to you from the date of their publication by their publication via the Application.

Your personal data

We may collect your personal data (a) from you directly; or (b) when you are using the Services; or (c) from external sources such as public internet sources, public and private registers or other third parties. Personal data categories which we primarily, but not only, collect and process are:

  • Identification data such as your name, your identification code, your date of birth, data regarding your identification documents (such as copy of the passport, ID card);
  • Contact data such as your address, your telephone number, your email address, your accounts, your language of communication;
  • Data obtained from public registers such as place of residency from Population Register, Education Information System;
  • Data obtained and/or created while performing an obligation arising from law such as data resulting from enquiries made by bodies, agencies, or other public persons.

Purposes and basis of processing your personal data

We process your personal data primarily to:

  • manage relations with you in general and provide and administrate your access to the Service, such as (a) to conclude and execute Service related transactions with you; or (b) keeping your personal data updated and correct by verifying your personal data through external sources; or (c) in order to take steps at your request;
  • to examine the quality of Services in order to understand how useful the Service is and how to improve it, and for the purpose of providing proof of the Service related transactions or of other business communication (recorded conversations) for the purpose of performance of the Service or in order to take steps prior to offering the Service;
  • comply with any other legal rights, such as to establish, exercise, assignments and defend legal claims based, and obligations, such as legally binding enquiries made by bodies, agencies, or other public persons, we may have.

Browsing statistics, logs and cookies

Our Applications use: (a) automated tool by Google Analytics; (b) recording of the requests you make to the Application’s server, and (c) cookies (a small text file that Applications save on your computer or mobile device when you visit Applications) to track Applications traffic and users’ interaction with the Applications, including to collect your IP address and browsing information.

Tools, recording and cookies described in current paragraph allow the Applications to: (a) remember your system; (b) analyse your behaviour and preferences; (c) improve your user experience and ensuring proper functioning and security of the Applications; and (d) investigate possible security incidents’ technical functionality of the Applications.

You may at any time disable collection of the data by Google Analytics, as described here: https://tools.google.com/dlpage/gaoptout/.

You can control or delete cookies by deleting all cookies that are already on your computer and you can set most browsers to prevent cookies from being placed on your computer. By controlling or deleting cookies, you acknowledge that you may have to manually adjust some preferences every time you visit the Application, while some services and functionalities may not work.

Disclosure of your personal data

Your personal data may be disclosed:

  • to our employees who are responsible for (a) contacting you; or (b) analysing your personal data; or (c) improving our Applications; or (d) other activities directly related to Services;
  • to our third-party service providers, including information technology service providers, auditing firms and others, as far as necessary to manage our Services.

Preservation of your personal data

Your personal data will be processed no longer than necessary. The preservation period may be based on agreements with you, the legitimate interest to us or applicable law such as laws related to bookkeeping, statute of limitations, civil law, etc.

Cookies are usually valid for a short term (a day, a week or a month), though in some cases they may remain valid for up to a year.

Your rights

You may exercise your rights listed below by contacting our appointed data protection offices via e-mail at support@ridango.com:

  • to obtain information on whether we are processing your personal data and to require access to your personal data in written or commonly used electronical format and, were feasible, transmit such data to another service provider (data portability). You acknowledge that we may demand reasonable fees for such data access and transmission;
  • to require rectification of your personal data if this is inadequate, incomplete or incorrect;
  • to require erasure of your personal data. By exercising this right you acknowledge that we are no longer able to offer Services after the erasure of your personal data. If your personal data is erased at your request, we will only retain such copies of the information as are necessary to protect ours or third-party legitimate interests, comply with applicable legislation or governmental orders, resolve disputes and problems, or enforce any agreement you have entered into with us;
  • to object, restrict or withdraw consent to processing of your personal data, where applicable. By exercising this right you acknowledge that we are no longer able to offer Services after the erasure of your personal data.

Complaints

In case of breach of privacy rights, you may lodge a complaint with an authority of the EU country of your habitual residence. Contact information for these authorities can be accessed at  http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.

Recruiting policy

Version No. 1
Valid from 15.03.2019

Introduction

This is our (Ridango AS’s with contact information as stated here: https://www.ridango.com/contact) principles for the processing of personal data in recruiting personnel (the Principles), which we must process in order to be able to acknowledge your (an applicant applying to work for us) candidacy and potentially successfully conclude an employment contract with you.

These principles describe the information we collect, what we do with it, with whom we share it, how long we store it and what rights and obligations you as an applicant have.

When you apply to work for us, you agree to these principles.

Data Controller and Data Protection Officer

We are responsible for the processing of your personal data. You can contact our data protection officer using this address: support@ridango.com.

Collected Data and Sources of Its Origin

We obtain your personal data from yourself, and it may include following: 

  • Your name and contact details;
  • Information included in your CV or cover letter, such as employment history, academic background, skills and competencies, personal interests, languages spoken;
  • Job preferences and type of employment sought, willingness to relocate;
  • Names and contact details of referees. Please note that it is your responsibility to obtain consent from your referees prior to providing us personal information about them;
  • Current or historic salary details together with salary expectations.

We may also collect your personal data from third parties, and it may include:  

  • Your referees, employment background check providers, any other persons we prior agree with you;
  • Public internet sources, public registers (Äriregister, Karistusregister), private registers (Creditinfo Eesti AS).

Purpose and Legal Basis for the Data Processing

We process your personal data mainly for the following purposes and bases:

  • carrying out the recruitment, including contacting you throughout the process, assessing your qualification and suitability, and reaching a recruitment decision based on the preparations prior to entering into an employment contract;
  • verifying the data, you submit to us, and conducting background checks (where applicable) based on our legitimate interest to ensure that our employees have an impeccable reputation and are not subjected to the influence of third persons;
  • taking your candidacy into account in future recruitments based on your consent;
  • fulfilling out our legal obligations and protecting our rights based on the necessity to do so.

Recipients of your personal data

Your personal data may be accessed by:

  • the persons who will evaluate your application or who will have to process your data for recruiting purposes, such as management team members, potential future line managers or HR staff;
  • to our third-party service providers who support us with the recruitment process or recruiting software system providers (e.g. Lever, Inc., for more information about Lever, please see https://www.lever.co/), as far as necessary to achieve the purpose of data processing. 

Transferring your personal data to third countries

When applying for a job with us, you need to be aware that your personal data is sent to Lever, Inc in the United States of America (for more information about Lever, please see https://www.lever.co/).

Preservation of data 

Your data will be processed no longer than necessary. Though, in some cases the preservation period of your personal data may be based on our legitimate interest or on the applicable law, then as a general rule your personal data will be deleted after 3 years.

If we conclude an employment contract with you, the corresponding personal data may be used in connection with your employment consistent with our other applicable internal policies.

Your Rights:

  • to obtain information on whether we are processing your personal data and to require access to your personal data in written or commonly used electronical format and, were feasible, transmit such data to a third person (data portability). You acknowledge that we may demand reasonable fees for such data access and transmission;
  • to require rectification of your personal data if it is inadequate, incomplete or incorrect;
  • to require erasure of your personal data. If personal data is erased at your request, we will only retain such copies of the information as are necessary to protect ours or third-party legitimate interests, comply with applicable legislation or governmental orders, resolve disputes and problems, or enforce any agreement you have entered into with us;
  • to object, to restrict or to withdraw consent to the processing of your personal data, where applicable;
  • in case of a breach of privacy rights, you may lodge a complaint to the Data Protection Inspectorate www.aki.ee.

In order to use your rights, please write to us using the e-mail address: cv@ridango.com.

Service terms and conditions

Version No. 1
Valid from 15.05.2019

Introduction

We (Ridango AS’s with contact information as stated here: https://www.ridango.com/contact) provide means to (Service): (a) acquire and use a public transportation ticket or a right to travel (Tickets), and (b) to manage funds on an account (Cards). 

We provide the Serviceunder contract with and on behalf of public transportation companies or local authorities. 

You are a Service user, andthese are our Service terms and conditions (Terms) which describe how we provide the Service and which rights, obligations or liabilities you and we have regarding the Service. 

By expressing your intention to use the Service you acknowledge having read and accepted these Terms and you agree to fully comply with the Terms. 

General

You can use the Service via website or mobile application (Application). The Service can also be available to you via point of sales, the driver of a public transport vehicle, on-board of a public transport via the validator. 

The Tickets can be in paper, QR or electronic format. The Cards can be separately purchased travel card; student or employer card usable as a travel card. You use Tickets and Cards to validate you travel right.

For using the Service, you have to be at least 18-year-old fully responsible person or if 7-18 year-old, you have to have full approvals from a lawful representative to use the Service.

We reserve the right to alter or supplement these Terms unilaterally at any time without a prior notification to you. All alterations or supplementations will enter into effect and become binding to you from the date of their publication by their publication via the Application. 

In addition to these Terms, you are required to comply with the applicable legislation and with the rules of a respective company who provides public transportation provision, if this respective company has introduced such rules.  

Price and payments

We have no right to set or change the price of Tickets. The respective local authority or a company providing public transportation determines the price of Tickets. 

Every successful payment you make for the Service will be confirmed by a notice. In case of malfunctions, please contact support service using relevant contact information as stated here: https://www.ridango.com/contact

Exchange and refunds

Conditions that regulate exchanges and refunds for Tickets are determined by a respective local authority or a company providing public transportation, which we are bound to follow and which we have no right to change.

If a respective local authority or a company providing public transportation has not determined exchange and refund conditions, then we do not provide any exchange or refund for purchased tickets. 

Should you wish to withdraw the unused funds from your Card, then you can do so by sending a digitally signed application to our e-mail address info@pilet.ee

The funds will be returned to your bank account. The maximum amount of pay-out in cash is 10.00€. Should you wish to get refund for the money that has been loaded on your public transport card by other money loading channels or by other people, then we make the refund to the respective money loading channels or to other people considering the rules prescribed by current Terms. 

You have a right to: 

  • use the Service in accordance with the Terms;
  • verify the status of the tickets currently in use or money loaded on a card medium;
  • exercise personal data related rights described in our personal data processing and cookie policy, that can be found here;

You are obliged to: 

  • carry along a valid document, Tickets or Cards for your right to travel;
  • validate Tickets or Cards after each entry into the public transportation. You acknowledge that only correct validation enforces your right to travel; 
  • check the validity of the validation, which will be signalled by an acoustic signal or the text appearing on the display of the validator;
  • provide accurate data about you and to update the data immediately when necessary; 
  • avoid the activities, which could have a direct negative impact, including but not limited to impact on disruptions of the Service or the Applications, including illegal access to the servers relating to the Service provided in the Applications;
  • not to interfere in any way with the proper working and technical solutions of our Service Application;
  • avoid the monitoring of the Service usage and copying, reproducing, altering, using and publishing such data results on any purposes is prohibited;
  • avoid any action that imposes an unreasonably large load or hinders in any other way the proper Service provision or functioning of Applications, is prohibited;
  • use the Applications only if the security measures of your computer system ensure safe execution of operations in the Application, without disclosing any data to third parties;
  • 10)regularly review and get familiar with the updated Terms. 

We have a right to: 

  • restrict or terminate the provision of the Service to you without a prior notice, if your actions constitute a threat to the functioning of the Applications or restrict possibilities of other persons to use our Service in the Applications or in other cases specified in legal acts;
  • temporarily suspend or discontinue activities of the Applications without a prior notice in the event of critical circumstances.

We are obliged to: 

  • provide all infortation to you for proper use of the Application relating to Tickets and Cards including but not limited to registration in the environment for registered customers, use of Tickets and Cards;
  • provide information to you on charges, prices or other relevant details of the Service in the Application by phone, e-mail or a notification in the Application.

Liability

We shall not be liable if our obligations laid down in the Terms are not fulfilled or are fulfilled improperly due to the fault of the third parties, including but not limited to the actions by the payment institutions (money not on our account by the bank in due time, a failure to process an order, etc.).

We shall not be liable when due to a technical failure in the telecommunication network or due to a fault of companies providing telecommunication services, you are not able to use the Applications or due to malfunction in the telecommunication network some information is lost or distorted.

We shall not be liable for the processing of your data in the websites of third parties as well as in cases of your access to them through the references in our Applications. We recommend getting familiar with the privacy policy of each visited network, that is not operated by us, separately.

We shall not be liable in case the devices you are using do not support your chosen public transportation ticket format. 

You are liable for choosing the most suitable public transportation ticket format for you and keeping it intact until you have completed your travel. 

You are liable for illegal impact or alteration, other illegal actions or use of the Applications in the way not specified in the Terms.

You are liable for the losses incurred by us arising from the inaccurate information and instructions provided to us or due to a failure to fulfil obligations laid down in the Terms.

Notifications

We shall send all notifications for you using the contact details you have provided us.

You can contact us, and send all notifications, questions and queries by e-mail support@ridango.com or phone number +372 11 800 for ticket information and purchase (special rates applicable 0.51€/min plus the operator’s connection fee 0.23€/min) or +372 6 118 000 in case of faults and problems. 

You can contact our appointed data protection officer by e-mail support@ridango.com

Privacy

By start using the Applications you agree that besides cookies which are necessary for navigating the Applications, we also use cookies to collect statistical data and these cookies can be ours or of a third party.

All users of our Service grant their unconditional consent to us for the handling of their personal data in the essence of the EU Personal Data Protection regulations as applicable in the Republic of Estonia. 

By expressing your intention to use the Service, you agree to comply also with our personal data processing and cookie policy, that can be found here, and which describe what data we collect and how we process such collected data. 

Final provisions

Our Service Applications may include references and links to the Internet. As we have no control over these sites and information provided there, we take no responsibility for the exactness, relevance, content and information of these sites.

Any usage of our Applications, including usage of the Applications’ textual and graphic content and data (incl reference to the Service), for whichever purposes without our prior written consent is prohibited. 

The terms are governed by the laws of the Republic of Estonia. 

Any disagreements arising under the Terms from the use of the Service shall be addressed by negotiation. Should the disagreements remain unsolved, then the matter may be brought to Commission for Consumer Disputes or Harju County Court by virtue of provisions laid down by law.

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