A new era in public transport ticketing – revolution or evolution?
Up until recently, words such as “Cashless” and “Contactless” were seen as concepts from the future for many. Then came the Covid-19 crisis, and everything changed. All of a sudden, those two words have become synonymous in the context of how we, as humankind, should adapt to this new reality in the post-Covid-19 society.
For many business sectors, going contactless is now the new and safe way of living and operating. Popular food delivery services are seeing an increase in contactless delivery options, and consumers want deliveries to be left at their doors, removing unnecessary contact with the drivers, ridesharing companies are also isolating drivers from the passengers and more.
According to a recent study conducted by Mastercard, consumers are rapidly adopting contactless payments for everyday purchases as they seek cleaner and safer touch-free payment options. During February and March, as nations started imposing social distancing measures due to Covid-19, a majority of consumers turned to contactless card payments for necessary purchases. We can already see an ongoing trend for the mass adaption of contactless payment solutions by the citizens. Contactless is here to stay because 74 percent of people globally state that they will continue to use contactless even after the pandemic is over.
“74 percent of people globally state that they will continue to use contactless even after the pandemic is over.”
That sends a strong message to Public Transportation Authorities and Operators, who are still operating by using outdated technologies and solutions, such as cash, that isn’t any more suited for the post-Covid-19 society. Why? Money can spread germs from person to person. One study found that physical banknotes change hands at least 55 times a year.
Another study conducted in 2017 identified over a hundred different strains of bacteria on dollar bills circulating in New York City. Some of the most common bugs on our bills included Propionibacterium acnes, a bacteria known to cause acne, and Streptococcus oralis, a common bacteria found in our mouths.
Our message to Public Transportation Authorities and Operators
Due to the insecurity of handling cash and the current ongoing Covid-19 crisis, it’s time for Public Transportation Authorities and Operators to adopt contactless payment solutions and go entirely cashless. Public Transport drivers are essential frontline workers, as such it’s our duty to protect them and contactless ticketing provides an extra layer to help keep them secure.
Due to the insecurity of handling cash and the current ongoing Covid-19 crisis, it’s time for Public Transportation Authorities and Operators to adopt contactless solutions and go entirely cashless.
PTAs and PTOs need to adapt quickly to be ready for the post-COVID-19 society, and contactless ticketing solutions make this adaption more painless. Due to the time-critical nature of the situation across the globe, it is also necessary for PTA/PTOs to redesign traditional procurement processes that are generally long, and to replace them with a more agile approach.
What are the six key benefits of going contactless that PTA/PTOs should be aware of?
Ridango has over 11 years of experience in building smart and innovative mass transport IT solutions. We’re the first company in the world that brought the contactless bank card payments into public transport in Scandinavia, so we know a thing or two about building state of the art contactless solutions. If your organization wants to be ready for the contactless future, get in touch with us for consultation.